Privacy Policy

360 Cars is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how 360 Cars manages personal information. It is structured as follows:

1. Personal information 360 Cars collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting 360 Cars and complaints
10. Changes to Privacy Policy

1. Personal information 360 Cars collects

The main types of personal information 360 Cars collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with 360 Cars such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for 360 Cars's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for 360 Cars's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for 360 Cars's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with 360 Cars.

360 Cars collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records 360 Cars keeps of telephone calls, or emails received, or messages sent to 360 Cars or posted on 360 Cars's pages on social media);
• 360 Cars's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, 360 Cars collects personal information in connection with running its business directly from the individual concerned. On occasion 360 Cars may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

360 Cars stores personal information in electronic and paper form.

360 Cars uses and discloses personal information as follows:

• to source vehicles and sell them to 360 Cars's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with 360 Cars's customers and prospective customers;
• to obtain products, services or information from 360 Cars's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information 360 Cars knows about them);
• to operate and manage 360 Cars's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to 360 Cars. For example, 360 Cars may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. 360 Cars also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

360 Cars uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information 360 Cars uses in the operation of the computer program is browsing history on 360 Cars's websites, name, contact information, and other information you may input into 360 Cars's websites. The level of human oversight 360 Cars provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by 360 Cars's staff.

4. Cookies

360 Cars uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by 360 Cars's web server. 360 Cars may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on 360 Cars's platforms and those social media platforms. 360 Cars's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of 360 Cars's website.

5. Links to other websites

360 Cars's website may contain links to third party websites. 360 Cars does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from 360 Cars and do not wish to receive these communications from 360 Cars in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to 360 Cars.

7. Overseas transfers

360 Cars's website/s are hosted in Australia. On occasion, a third party service provider 360 Cars engages or that 360 Cars is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information 360 Cars holds about them by contacting 360 Cars during business hours or via the contact page.

360 Cars may require an individual making a request to verify their identity before processing their request.

360 Cars will aim to respond to all requests promptly and within 30 days.

360 Cars may refuse a request where permitted or required by law. 360 Cars will comply with any regulatory requirement to give reasons for its decision.

9. Contacting 360 Cars and complaints

If you have any queries, concerns or complaints about how 360 Cars handles your personal information please contact 360 Cars during business hours or via the contact page. 360 Cars may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that 360 Cars can understand the nature of your concern. In most cases, 360 Cars will ask that you put your request in writing.

360 Cars takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by 360 Cars's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Mailing Address: 167-171 Brisbane St, Beaudesert, QLD, 4285

10. Changes to Privacy Policy

360 Cars may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.